Custom Application Maintanence
Companies around the world are outsourcing the management of their
technology and business applications to IMAX Solutions for many compelling
reasons. Our application management services enable customers in verticals
as diverse as insurance, banking and government to:
- Improve stability and efficiency of mission-critical applications
- Refocus their energies on strategic initiatives by handing over
the maintenance and enhancement of business applications to a trusted and reliable partner
- Improve quality of service
- Keep their applications in line with the latest technologies
- Migrate to new and emerging technologies
- Reduce total cost of ownership
IMAX Solutions application management outsourcing services are backed by two
decades of experience, mature processes and robust delivery systems. More
important, though, is our commitment to go beyond service level agreements
(SLAs) and deliver consistent and lasting value. We do this by building long-term
partnerships with our customers.
Our services includes :
- Continuous maintenance and enhancement
- Collaborative application management
Continuous Maintenance and Enhancement
The business landscape is changing rapidly and so is the technology that drives enterprises.
Your applications must quickly evolve to keep pace with changing business needs as well as
shifts in technology. In addition, as your business grows, the demands on existing
applications will increase, and you must ensure that they are stable and available when your
customers need them.
IMAX Solutions application maintenance and enhancement solutions include:
- Quick turnaround of service and change requests
- Preventive maintenance to forestall problems
- Planned and phased enhancements to improve performance of
applications
- Helpdesk and production support for problem and incident
management
All of these are tied to mutually agree upon SLAs.
IMAX Solutions is a flexible organization and can tailor the engagement model to suit a customer’s specific
needs. Our offshore transition methodologies speed up knowledge transfer and ensure that you can reap
the benefits of sending your applications offshore as soon as possible.
Collaborative Application Management
Collaborative Application Management (CAM) is a unique approach to application management outsourcing.
Through CAM, IMAX Solutions helps its global partners not only achieve immediate cost savings and business
benefits, but also build new organizational capabilities over the
long term.
Many companies, who plan to send applications offshore, believe that to derive maximum value they must hand
over control of applications to the offshore partner. This may be true in many offshore engagements, but CAM
strikes an optimal balance between value and control. CAM enables customer organizations to build offshore
leadership so that they retain control, while maximizing value through the use of IMAX Solutions resources and
expertise.
This collaborative model delivers four tangible benefits:
- It builds offshore capability within the customer organization
- Enables the customer to develop process mastery
- Promotes innovation
- Gives control and transparency to the customer
To enquire on Content Development, please fill out the Enquiry Form
indicating your specific needs and our Educational expert will get
in touch with you.
For further information please contact us using the Enquiry form
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